Privacy Policy

1. About this policy

This Privacy Policy explains how FAHEEMUDDIN ("we", "us", "our"), an individual independent service provider offering kitchen appliance repair and maintenance, collects, uses, shares and protects personal information when you visit this website, contact us, or book a service with us.

Our registered business address is House No. 30, Mohalla- Hanif Garhi, Patti Harnam Singh-6, Siyana, Bulandshahr, Uttar Pradesh – 245412, India. We provide service in selected areas of Bengaluru, Chennai and Hyderabad.

By using this website or contacting us, you acknowledge that you have read this policy.

2. Information we collect

Information you give us. When you call, email or otherwise contact us, we may collect your name, phone number, email address, service address or location, details of your appliance (type, brand, model) and the problem you describe, and any other information you choose to share.

Information collected automatically. When you visit this website, we and our service providers may automatically collect technical information such as your IP address, approximate location, browser and device type, operating system, pages viewed, time spent, and the page or advertisement that referred you to us. This information is collected using cookies and similar technologies (see sections 4 and 5).

What we do not collect. We do not knowingly collect sensitive personal information through this website, and we do not collect payment card details through this website.

3. How we use information

• To respond to your enquiry, arrange and carry out a service visit, and communicate with you about it.
• To keep records of the services we provide and to handle questions or complaints.
• To operate, secure and improve this website and understand how it is used.
• To measure and improve the performance of our advertising.
• To comply with legal obligations and protect our rights.

We use your information only for purposes that are consistent with this policy.

4. Cookies and similar technologies

Cookies are small files stored on your device. This website may use cookies, pixels and similar technologies to remember your settings, understand how visitors use the site, and measure and improve our advertising. You can control or delete cookies through your browser settings. If you block cookies, some parts of the website may not work as intended.

5. Advertising and Google

We may advertise our services using Google Ads and may use Google Analytics or similar tools to measure results. Please note:

• Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this website and other websites on the internet.
• Google's use of advertising cookies enables it and its partners to serve ads to you based on your visit to this and/or other sites.
• You can opt out of personalised advertising by visiting Google Ads Settings.
• You can prevent your data being used by Google Analytics by installing the Google Analytics opt-out browser add-on.
• You can learn how Google uses information from sites that use its services at policies.google.com/technologies/partner-sites.

We do not use sensitive information about you, such as health, financial or other sensitive details, to target advertising.

6. Sharing of information

We do not sell your personal information. We share information only in these limited cases:

• Technicians and service partners who need your details to carry out your service.
• Service providers that help us run this website or measure advertising, including Google, who may process information on our behalf.
• Legal and safety reasons, where required by law, regulation or valid legal process, or to protect our rights, customers or others.

7. Data retention

We keep personal information only for as long as needed for the purposes described in this policy, to resolve disputes and keep service records, or as required by law. When it is no longer needed, we delete or anonymise it.

8. Data security

We take reasonable steps to protect personal information against loss, misuse and unauthorised access. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

9. Your choices and rights

Subject to applicable law, you may ask us to access, correct or delete the personal information we hold about you, withdraw consent where we rely on it, or object to certain uses. You can also manage cookies and advertising preferences as described above. To make a request, contact us using the details in section 12. We may need to verify your identity before acting on a request.

10. Children's privacy

This website and our services are not directed at children under 18, and we do not knowingly collect personal information from them. If you believe a child has given us personal information, please contact us and we will delete it.

11. Third-party links

This website may link to other websites, including those of Google. We are not responsible for the content or privacy practices of third-party sites, and we encourage you to read their policies.

12. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with its "last updated" date at the top. Please review it periodically.

13. Contact us

If you have questions about this policy or want to exercise your rights, please contact us: