Refund Policy

1. Overview

This Refund Policy explains how cancellations, refunds and charge disputes are handled for services booked with FAHEEMUDDIN ("we", "us", "our"), an individual independent service provider offering kitchen appliance repair and maintenance. It should be read together with our Terms & Conditions.

2. How charges and payment work

We do not take payments through this website, and we do not collect payment card details through it. Charges depend on the appliance and the repair needed, and are explained to you before work begins. Work starts only after you agree to the proposed repair and charges. Payment is due as agreed with you at the time of service.

3. Cancelling or rescheduling a visit

If you need to cancel or reschedule a visit, please call us as early as possible. If you cancel or reschedule before the technician has visited, you will not be charged. If any visit or inspection charge applies to a particular booking, we will tell you before the visit.

4. When we will refund you

We will review a refund request and refund the relevant amount where:

• you were charged for work that was not carried out;
• you were charged more than the amount you agreed before work began;
• you paid more than once for the same service; or
• the work was not completed as agreed with you.

5. When a refund may not apply

• Work that was completed as agreed with you.
• Spare parts that were fitted at your request and used in the repair.
• Problems unrelated to the repair we carried out, such as new damage, misuse or a different fault in the appliance.

If a problem returns after a repair, please tell us. We will review it and explain the options available to you.

6. How to request a refund

Please contact us as soon as possible after the service by phone or email, and tell us:

• your name and phone number;
• your city and service address;
• the date of the service and the appliance repaired; and
• what went wrong and the amount you are asking us to review.

We will review your request, tell you our decision, and explain the next steps. If a refund is approved, we will refund you using the same method you paid with, or another method agreed with you, and we will tell you when to expect it.

7. No warranty is created

This policy does not create any warranty or guarantee. Any terms that apply to a specific repair, such as parts or workmanship, will be explained to you before the work begins.

8. Complaints

If you are unhappy with a service or with our decision on a refund request, please contact us using the details below. We will review your concern and respond as soon as reasonably possible.

9. Changes to this policy

We may update this policy from time to time. The latest version will always be on this page, with its "last updated" date at the top.

10. Contact us

For cancellations, refund requests or questions about this policy, please contact us: